Use a strong and unique password for your Qovex account. Do not re-use your password on other websites. Make sure to change it regularly. Do not store your password in a digital form (e.g., on your email account, desktop computer, laptop, tablet, or phone). Never share your password with a third party. You can also use a trusted password manager software to store your passwords.

Enable two-factor authentication for your Qovex account. You may do so here: /account/security/two-factor-authentication/. Create the authentication profile for obtaining the 6-digit code on a separate device (e.g., on your mobile phone). Keep the provided authentication key in a secure place. Do not store your authentication key in a digital form (e.g., on your email account, desktop computer, laptop, tablet, or phone). Never disclose your authentication key to a third party.

Set a strong and unique password for your email account and make sure not to reuse it on other websites. As an additional layer of security, it is also best to enable two-factor authentication for your email account and use an email account you do not use with any other service.

Keep withdrawal email confirmations turned on. This means that you will need to confirm every withdrawal request via the email address linked to your Qovex account. This function is turned on by default for all new Qovex accounts.

Enable withdrawal address whitelisting for your Qovex account. You may do so here: /account/withdraw/whitelist/. With this feature turned on, you will prevent possible unauthorized withdrawals, as you will only be able to withdraw your crypto to the addresses you have added to your whitelist.

We recommend that you use updated antivirus and malware protection software on your computer and mobile devices. Never open any emails, attachments, or other files from untrusted sources.

If you receive an email from Qovex about a login from a suspicious IP address or device, and you do not recognize the activity, click on the “Freeze” link in the email and contact our Customer Support via email at .

Never grant remote access to your device to a third party via a remote desktop application (e.g., Team Viewer or AnyDesk).

Never share your bank or card information with a third party.

You should:

• Use a strong and unique password for your Qovex account.
• Change your password regularly.
• Keep two-factor authentication on your Qovex account enabled.
• Create the two-factor authentication profile on a separate device.
• Keep your authentication key in a secure place.
• Set a strong and unique password for your email account.
• Enable two-factor authentication for your email account.
• Use an email account that you do not use with any other service.
• Keep withdrawal email confirmations turned on.
• Enable withdrawal address whitelisting for your Qovex account.
• Use an updated antivirus and malware protection software on your computer and mobile devices.
• If you receive an email from Qovex about a login from a suspicious IP address or device, and you do not recognize the activity, click on the “Freeze” link in the email and contact Customer Support via the email .

You should not:

• Reuse your Qovex login password on other websites.
• Store your password in a digital form.
• Share your password with a third party.
• Store your authentication key in a digital form.
• Disclose your authentication key to a third party.
• Re-use the password for your email account on other websites.
• Turn off the withdrawal email confirmations.
• Open any emails, attachments, or other files from untrusted sources.
• Grant remote access to a third party via a remote desktop application.
• Share your bank or card information with a third party.

FAQs (as updated each time) do not constitute and should not be construed as being representations or undertakings made by Qovex in any way. FAQs specific to fraud mitigation are not a representation or warranty that if you follow all recommended steps, you will remedy or mitigate all potential risks of being defrauded or having your Qovex account hacked or being otherwise a victim of a fraud scheme. Qovex disclaims itself from any liability regarding the information made available under FAQs.